Get Demo

BidFind.ai Payment Information

Last Updated: 1/29/25

Thank you for choosing BidFind.ai. This page explains how payments work for our AI-powered software-as-a-service (“SaaS”) platform, as well as the security and compliance measures we have in place to protect your payment information.

1. Payment Processing

We use Stripe to process all subscription payments. Stripe is a globally recognized and secure payment processor that helps businesses manage transactions in a compliant and protected environment.

1.1 No Storage of Payment Instruments

  • BidFind.ai does not store your credit card, debit card, or other payment instrument details on our servers.
  • All payment data is handled directly by Stripe, which means your sensitive payment information never passes through or resides on our system.

1.2 Stripe’s Compliance

  • Stripe is a certified PCI-DSS Level 1 compliant service provider, which is the highest level of compliance in the payments industry.
  • By using Stripe, we benefit from Stripe’s built-in security and compliance features, ensuring your payment information is protected according to industry-leading standards.

2. Subscription Plans and Billing

2.1 Subscription Plans
We offer various subscription plans tailored to different usage needs. Each plan may include specific features, usage limits, and renewal terms. When you sign up, you agree to the pricing and payment terms that apply to your selected plan.

2.2 Recurring Billing

  • Subscriptions are billed on a recurring basis (e.g., monthly or annually), depending on the plan you choose.
  • You authorize Stripe to charge the applicable subscription fees to the payment method you have provided.

2.3 Billing Cycle
Your subscription billing cycle begins on the date you subscribe and will automatically renew on the same date in subsequent billing periods (unless otherwise specified). For example, if you subscribe on the 5th of a month, you will typically be billed on or around the 5th of each subsequent billing period.

3. Payment Issues and Declined Charges

3.1 Failed Payments
If a payment fails or is declined, Stripe may reattempt the charge within a set period. If your payment method continues to fail, we may suspend or terminate your access to the Service until the outstanding amounts are settled.

3.2 Account Suspension
If payment is not successfully made within a reasonable time after the due date, we reserve the right to suspend your account and revoke access to paid features of the Service.

4. Refunds and Cancellations

4.1 Refund Policy
Unless otherwise stated in a separate agreement, all subscription fees are non-refundable once paid, except where required by law. If you believe there has been an error in billing, please contact us at info@bidfind.ai

4.2 Cancellation

  • You may cancel your subscription at any time by logging into your account or contacting our support team.
  • After cancellation, your access to the paid features will continue until the end of your current billing cycle, unless otherwise stated in our Terms and Conditions.

5. Upgrades and Downgrades

5.1 Upgrades
If you upgrade your plan, you will be charged a pro-rated amount based on the remaining time in your current billing cycle, and your new plan features will be available immediately.

5.2 Downgrades
If you downgrade your plan, changes will take effect at the end of your current billing cycle, and your features will adjust accordingly in the next billing cycle.

6. Dispute Resolution

If you have questions or concerns about a charge or wish to dispute a payment, please contact us at info@bidfind.ai. We will work in good faith to resolve any billing disputes as quickly as possible.

7. Security and Privacy

7.1 Stripe’s Security
Stripe employs advanced encryption protocols and security measures to protect payment information. For more information on Stripe’s security, please review Stripe’s Security Documentation.

7.2 Data Privacy
We do not store your payment information, and we only receive limited data from Stripe to confirm the status of a payment (e.g., payment succeeded or failed).

8. Changes to This Payment Information

We reserve the right to modify or update this Payment Information page at any time. If we make significant changes, we will notify you by posting the revised page on our website and updating the “Last Updated” date. Your continued use of the Service following the posting of changes indicates your acceptance of those changes.

By using BidFind.ai and subscribing to our plans, you acknowledge that you have read, understood, and agree to this Payment Information, as well as our [Terms and Conditions] and [Privacy Policy]. We appreciate your trust and look forward to serving your RFP discovery needs.